Frequently Asked Questions
What kind of products does JustTheBest.tech sell?
We specialize in providing a wide range of audio-visual and data storage solutions for your home entertainment and professional needs. Our product categories include:
- Projectors: From home cinema to portable and business projectors.
- Projector Accessories: Screens, mounts, and other related items.
- Audio Equipment: Soundbars, subwoofers, bookshelf speakers, floor-standing speakers, and amplifiers.
- USB Drives: Various capacities for data storage and transfer.
- Cables: High-quality HDMI cables, audio cables, and more to connect your devices.
Are your products new?
Yes, all products sold on JustTheBest.tech are brand new and come with a manufacturer’s warranty where applicable.
Do you offer advice on product compatibility or setup?
We will do our best to provide you with the accurate and helpful information in regards to which products will suit your needs. While our product descriptions provide detailed specifications. We are always attempting to load user manuals and how to videos to help. Please bear in mind, we are an online retail business and therefore recommend consulting product manuals or professional installers for complex setups.
How Do I Place an Order?
Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. We offer PayPal for visa cards or Bank Transfer and soon hoefully Afterpay or Laybuy.
Can I pick up my order?
As an online-only retail business, we do not offer a pick-up service. All orders are dispatched directly from our warehouse.
What is your warranty policy?
We offer a return-to-base (RTB) warranty on all eligible products. This means if a product develops a fault within the warranty period (as specified by the manufacturer or our terms), you will need to return the item to our Central North Island NZ location for assessment, repair, or replacement. Please refer to our “Warranty & Returns” page for full details and specific warranty periods.
How do I initiate a warranty claim or return?
If you believe your product is faulty or wish to make a return under our policy, please contact our customer support team via email. We will provide you with instructions and a return authorization if applicable. Do not send products back without prior authorization.
What is your return policy for change of mind?
Please refer to our dedicated “Returns Policy” page on the website for detailed information regarding returns for change of mind. Conditions and restocking fees may apply.
Who pays for return shipping under a warranty claim?
Under our return-to-base warranty, the cost of returning the faulty item to our location is generally the responsibility of the customer. If the product is found to be faulty and covered under warranty, we will cover the cost of shipping the repaired or replacement item back to you.
Do you offer repair services for the products you sell?
No, JustTheBest.tech is a retail business and does not offer repair or technical service. Our warranty policy is return-to-base for assessment and potential repair/replacement by the manufacturer or an authorized service agent.
How can I contact JustTheBest.tech customer support?
The best way to reach us is email us on [email protected] we aim to respond to all queries promptly during business hours.
